Frequently Asked Questions (FAQs)
Exchanges & Size Fits
Q: How do I request a size exchange?
A: You can raise an exchange request directly through our self-service portal within 3 days of receiving your order. Simply enter your Order ID and Phone Number/Email to select the new size you need.
Q: Is there any extra charge for exchanging an item?
A: We offer 1 FREE exchange per order for size adjustments, damaged items, or incorrect deliveries. Any subsequent exchange requests for the same order will incur a shipping fee of ₹200.
Q: Can I exchange my item for a different color or a completely different product?
A: Currently, we only offer size exchanges for the exact product ordered. We do not support exchanges for different colors or distinct designs.
Returns, Refunds & Store Credits
Q: Under what conditions can I return my product?
A: Stylum does not offer returns for general dissatisfaction after successful delivery. Products that are damaged or defective are eligible for exchange only, provided the issue is reported within 48 hours of delivery.
For a size exchange, the request must be raised within 3 days of receiving the order. The product must be unused, unworn, in its original condition, with all original tags and packaging intact, and proof of purchase must be provided. All exchange requests are subject to a quality inspection before approval.
Please note that a product can be exchanged only once, and a ₹200 one-way courier charge applies to style exchanges. An unboxing video and a 360° video showing the front and back of the product are recommended for faster approval.
Q: How are refunds processed for prepaid RTO orders?
A: If you place a prepaid order and it is returned to us (RTO) due to any unforeseen reason, the full prepaid amount will be refunded to your original payment method within 72 hours of the order being received back.
Q: How will I receive my refund for a Cash on Delivery (COD) order?
A: Refunds for COD orders are issued strictly as Store Credits (after deducting the ₹199 return handling fee, if applicable). Store credits can be used for any future purchase on our website. Original COD and shipping charges are non-refundable.
Q: How do I redeem my Store Credits?
A: You can enter your store credit code in the coupon code section on the checkout page.
- If your order value is lower than the store credit value, the remaining balance will stay available in your code for future purchases.
- If your order value is higher than the store credit value, you can pay the remaining balance using any online payment mode or via Cash on Delivery (COD).
Q: How long does it take to process my refund or exchange?
A: Once the reverse pickup is handed over to our courier partner, it takes approximately 2 to 3 weeks to undergo Quality Check (QC) at our facility and process your refund or replacement.
Verification & Pickups
Q: Why is an unboxing video mandatory for damaged or incorrect items?
A: To protect both you and our logistics teams against transit tampering, we require a single, continuous unboxing video showing the original package seal being broken and the items inspected. Without this clip, we cannot process claims for damaged or missing items.
Q: What happens if I miss my reverse pickup appointment?
A: Our courier partner will attempt reverse pickup a maximum of 2 times. If the pickup is missed after 2 attempts, the request will be automatically closed, and we will not be able to re-initiate it.
Q: What items are non-returnable?
A: Products purchased from our Clearance Sale section and Gift Cards are final sale and non-returnable.
