Frequently Asked Questions (FAQs)
Exchanges & Size Fits
Q: How do I request a size exchange?
A: You can raise an exchange request directly through our self-service portal within 3 days of receiving your order. Simply enter your Order ID and Phone Number/Email to select the new size you need.
Q: Is there any extra charge for exchanging an item?
A: We offer 1 FREE exchange per order for size adjustments, damaged items, or incorrect deliveries. Any subsequent exchange requests for the same order will incur a shipping fee of ₹200.
Q: Can I exchange my item for a different color or a completely different product?
A: Currently, we only offer size exchanges for the exact product ordered. We do not support exchanges for different colors or distinct designs.
Returns, Refunds & Store Credits
Q: Under what conditions can I return my product?
A: Returns are accepted within 3 days of delivery if you received a damaged product, an incorrect item, or a wrong size. If you wish to return an item for any other reason, a return handling fee of ₹199 will be deducted from your refund amount.
Q: How will I receive my refund for a Cash on Delivery (COD) order?
A: Refunds for COD orders are issued strictly as Store Credits (after deducting the ₹199 return handling fee, if applicable). Store credits can be used for any future purchase on our website. Original COD and shipping charges are non-refundable.
Q: How do I redeem my Store Credits?
A: You can enter your store credit code in the coupon code section on the checkout page.
- If your order value is lower than the store credit value, the remaining balance will stay available in your code for future purchases.
- If your order value is higher than the store credit value, you can pay the remaining balance using any online payment mode or via Cash on Delivery (COD).
Q: How long does it take to process my refund or exchange?
A: Once the reverse pickup is handed over to our courier partner, it takes approximately 2 to 3 weeks to undergo Quality Check (QC) at our facility and process your refund or replacement.
Verification & Pickups
Q: Why is an unboxing video mandatory for damaged or incorrect items?
A: To protect both you and our logistics teams against transit tampering, we require a single, continuous unboxing video showing the original package seal being broken and the items inspected. Without this clip, we cannot process claims for damaged or missing items.
Q: What happens if I miss my reverse pickup appointment?
A: Our courier partner will attempt reverse pickup a maximum of 2 times. If the pickup is missed after 2 attempts, the request will be automatically closed, and we will not be able to re-initiate it.
Q: What items are non-returnable?
A: Products purchased from our Clearance Sale section and Gift Cards are final sale and non-returnable.
