Refund policy

Refund, Return & Exchange Policy

At Stylum, we value your satisfaction and strive to provide you with the best shopping experience. Please read our Refund, Return & Exchange Policy carefully before making a purchase.

Exchange Policy

A nominal one-way courier charge of ₹200 will be applicable for all style exchanges.

We offer a 3-day size exchange from the date your order is delivered.

To be eligible for an exchange, the item must be:

Unworn and unused
In its original condition
With all original tags attached
In the original packaging
Accompanied by the order confirmation or proof of purchase

For faster approval, please upload an unboxing video of the parcel along with a 360° video clearly showing the front and back of the product.

Size Exchange

Customers can request a size exchange within 3 days of receiving their order.

All returned products are subject to a quality inspection before the replacement is approved and dispatched.

Exchange Eligibility

Exchanges will only be accepted if:

The product received is damaged or defective.
The issue is reported within 48 hours of delivery.

Exchange Process

A product can be exchanged only once. A second exchange request will not be accepted.
The returned item will undergo a quality inspection.
Once approved, the replacement product will be shipped.

Return Address

Stylum
Plot No. 26-B and 26-C,
Behind JK Tyre Showroom,
Ganesh Vihar, Diggi Malpura Road,
Sanganer, Jaipur – 302029, Rajasthan, India

Refund Policy

Order Cancellation & Refunds

Orders cannot be cancelled or refunded once they have been processed.

Store Credit Refunds

Refunds will only be issued in the form of Store Credit under the following circumstances:

If your order is not delivered within 30 days due to Stylum's inability to ship.
If your delivery location is unserviceable by our courier partners.

Damaged Products

Damaged or defective products are eligible only for exchange in accordance with our Exchange Policy. Refunds will not be provided for damaged products.

Refund Exclusions

Refunds will not be issued in the following situations:

Incorrect or incomplete shipping address provided by the customer.
Recipient unavailable at the delivery address.
Refusal to accept the delivery.
Dissatisfaction with the product after successful delivery.
Delays caused by force majeure events, including natural disasters, strikes, or other circumstances beyond our control.
Products that have been tampered with, used, or damaged by the customer.

Refund Timeline

If a refund is approved under the applicable conditions, it will be processed within 7–10 business days in the form of Store Credit or via direct bank transfer, wherever applicable.